Courtesy Transportation Services for Stranded Motorists: Lowering Costs and Improving the Customer Experience

A disabled motorist calls, and a tow is dispatched. Now stranded, the motorist's family is faced with riding back in the wrecker. They cannot get home. This is a routine pain-point for motorists.

Often, auto insurers and roadside assistance providers focus on the vehicle, and not the customer. Costly issues such as secondary towing, storage fees, and finding an appropriate repair facility are understandable concerns. Unfortunately, the stranded family on the side of the road is left out of the equation. Thankfully, SafeCar can help with both issues.

SafeCar's "Sign and Ride" is a companion service to roadside assistance, dispatching transportation to stranded motorists to take them where they need to go. No card required. This gives your company a total solution for roadside assistance events, helping improve customer relationships for clients. Motorists also call you first, limiting multiple tows and storage fees that make costs skyrocket. Contact for more information.

More than price, customers leave auto insurance companies due to a disappointing customer service or claim experience. After years of premiums, they expect to be cared for as much as their car. SafeCar's Sign & Ride for roadside assistance improves an event often associated with customer dissatisfaction, resulting in:

• An improved experience for the motorist
• Increased retention for the auto insurance company
• Lower costs for the roadside assistance provider